Keeping your money safe

When you log in to your online account, we will send a 6-digit code to your mobile number. You simply need to enter this code when requested. This helps us verify your identity and prevents fraudsters from accessing your account. 

When you call us by phone, we will send a 4-digit code to your mobile number. Once you receive this message, your Customer Services agent will ask you to read out the code. They can then safely and securely access your account details. 

If you are concerned about an email you have received, please consider these key points:

• We will never send an email with an attachment to you unless you specifically requested it.
• We will never include a link in an email which takes you directly to a log in page.
• We will never ask you for your username or password in an email.

Just clicking a link within a phishing email could download a harmful virus. Be suspicious of any unusual activity. 

Things to look out for include:

• Never click on a link or log in to a page that looks unusual in any way. 
• Page layout - does it look different? 
• URL - is it spelt correctly?

Please call us on 0345 607 6001 if you have any doubt about an email you have received. Alternatively, you can forward it to phishing@ii.co.uk and we can confirm if the correspondence is legitimate.

For more tips on how to keep your account safe, please refer to our Security page.